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Customer Care FAQ
 
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Customer Care FAQ: Publishing Related
 
Q: I am trying to publish with FrontPage and it is not working. What am I doing wrong?

A: FrontPage extensions are FREE with all accounts. However, you must request them. This is because FrontPage installs hidden files in your document root that most people who don't use FrontPage do not wish to have.

If extensions have been installed, here is a step by step how to publish:

If you do not have an exisitng site saved on your PC:

Open Front Page.

Click on "File".

Click on "Open Web".

In the "Folder Name" box enter your actual domain name including "http://". Do not put the www in front.

Click "Open".

A box will pop up asking for your username and password. These are the same as the username and password that was assigned to you for our servers.

Click "Ok".

The box will display the folders in your account.

Click on "Open".

There should be three columns listed. On the far left will be "views" in the middle will be "Folder List" and the far right will be whatever page you have open. If you do not see "Folder List." You will need to click on "View" button and then select "Folder List" option.

You can now edit and create your pages (see below if you want to just publish an exisiting page to your new, blank space).

When you are finished, and would like the page to be online, you just need to select "File" and then "Save As." Name the file, and click "Save".

If you have an existing website on your PC that you want to publish:

Open Front Page

Click on "File".

Click on "Open Web".

In the "Folder Name" box choose the existing web on your hard drive.

Click "Open".

Click "Ok".

The box will display the folders in your web on your hard drive.

Click on "Open".

There should be three columns listed. On the far left will be "views" in the middle will be "Folder List" and the far right will be whatever page you have open. If you do not see "Folder List." You will need to click on "View" button and then select "Folder List" option.

You can now publish these files to our server by clicking on "file", then "publish web". When prompted for a location to publish to, enter your domain name as "http://yourdomain.com" (replace yourdomain.com with your actual domain name) and click "publish". It shoud now prompt you for a username and password, which have been supplied by us to you. Enter these in and the files will begin to upload. Once finished, you will be notified.

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Q: Do you support Dreamweaver?

A: Certainly. We use it ourselves.

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Q: Do you support the publish feature of some web browsers, like Netscape or offer help with my new HTML editor?

A: While we do support such options, we will only be able to give basic help, as we are not familar with or use every HTML editor that is available today. For third party applications, you will get the best help by contacting the company that you obtained the software from.

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Q: How do I FTP my pages in?

A: Obtain an FTP client such as CuteFTP and login with your master username and password. You put your web pages in your "www" folder. Make sure that your FTP client supports 'Passive Mode' and that it is enabled.

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Customer Care FAQ: CGI/SSI/PHP Related
 
Q: I just uploaded a CGI application and it does not work. What am I doing wrong?

A: Chances are you didn't make the file executable with the CHMOD feature of your FTP client. Here's some guidelines:

1. Always CHMOD your CGI scripts so they're executable.

2. Make sure they have a .cgi or .pl extension.

3. If your CGI script is a perl script, make sure it has a line at the VERY top of the script as follows:
#!/usr/bin/perl


4. Make sure you upload any CGI scripts in ASCII mode. Failing to do so will disrupt your carriage returns and the script will not run.

If you are unsure of any of these steps, please contact us.

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Q: How do I use SSI with Your-Site?

A: Simply name your file with a .shtml extension.

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Q: How do I enable PHP on my web site? What if I want to use version 3?

A: Any pages that contain PHP code should have a .php extension.

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Customer Care FAQ: Special Settings
 
Q: How do I setup a custom Error page?

A: Edit your .htaccess file at your top level directory in your document root, the same directory (www) as your index.html file. Inside this file, put a line in as follows:

ErrorDocument <errorcode> <filename or URL>

Example:
ErrorDocument 404 http://mydomain.com/404.html

The above line will cause 404.html to be displayed whenever a user requests a page that does not exist. If you do not have an .htaccess file, you may simply create one and upload it.

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Q: How can I add my own MIME type?

A: If you ask us, we would be happy to add almost any that we do not currently have already.

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Q: How can I make a password protected directory or otherwise restrict access to my site?

A: Use the AuthType directive in your top-level .htaccess file.

For more information on how to do this, we recommend this page.

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Q: How do I turn off directory indexes to a certain directory?

A: Use "IndexIgnore */*" in a .htaccess file within the directory you are trying to affect.

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Customer Care FAQ:Control Panel and Statistics
 
Q: How do I access my email control panel?

A: Your control panel is available at
http://cpanel.yourdomain.com
Simply login with your master username and password.

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Q: How do I setup more POP3 account?

A: Simply login to your email control panel at:
http://cpanel.yourdomain.com
Simply login with your master username and password.

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Q: Where can I find my raw access log at?

A: Raw access logs can be found on your stats page, http://webstats.DOMAIN.COM (replace DOMAIN.COM with your actual domain name)..

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Customer Care FAQ: E-mail Related
 
Q: When I try to send outbound mail through your server, I get a relaying denied message. What gives?

A: Be sure that you have "My Server Requires Authentication" or "Use SMTP Authentication". Due to SPAM abuse, we are unable to operate an "open relay" that would allow anyone to send mail from our server.

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Q:I keep getting a "login denied" or bad password error when I try to connect to your server to read mail with POP3. What am I doing wrong?

A: Be sure you use the username@domain syntax when you login. Example:

user@domain.com

Many ISPs and Web hosting companies require that your POP3 accounts actually use their domain. So when you request sales@yourdomain.com, they actually simply forward it to sales123abc@theirdomain.com. The sales123abc is necessary because each username at their domain must be unique. It is confusing to remember that in order to get your sales@yourdomain.com e-mail, you have to login as sales123abc.

With Your-Site, your domain is part of your username. This allows you to have whatever@your-domain.com without a confusing username tied to it. For sales@yourdomain.com simply login as sales@yourdomain.com.

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Q: Do you support catch-all email addresses?

A: We currently do not support this function due to spam abuse..

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Q: I need to read my mail using Pine in the shell. Pine says it can't find my mailbox. How can I use Pine?

A: Unfortunately, PINE is no longer available in the shell. If you have access to another server that runs PINE, you should be able to configure it to check your email on our mailservers.

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