Customer
Care FAQ: Publishing Related |
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Q:
I am trying to publish with FrontPage and it is not working.
What am I doing wrong?
A: FrontPage extensions are FREE
with all accounts. However, you must request them. This
is because FrontPage installs hidden files in your document
root that most people who don't use FrontPage do not wish
to have.
If extensions have been installed, here is a step by
step how to publish:
If you do not have an exisitng site saved on your PC:
Open Front Page.
Click on "File".
Click on "Open Web".
In the "Folder Name" box enter
your actual domain name including "http://".
Do not put the www in front.
Click "Open".
A box will pop up asking for your username and password.
These are the same as the username and password that was
assigned to you for our servers.
Click "Ok".
The box will display the folders in your account.
Click on "Open".
There should be three columns listed. On the far left
will be "views" in the middle will be "Folder
List" and the far right will be whatever page you
have open. If you do not see "Folder List."
You will need to click on "View" button and
then select "Folder List" option.
You can now edit and create your pages (see below if you
want to just publish an exisiting page to your new, blank
space).
When you are finished, and would like the page to be online,
you just need to select "File" and then "Save
As." Name the file, and click "Save".
If you have an existing website on your PC that you
want to publish:
Open Front Page
Click on "File".
Click on "Open Web".
In the "Folder Name" box choose the existing
web on your hard drive.
Click "Open".
Click "Ok".
The box will display the folders in your web on your hard
drive.
Click on "Open".
There should be three columns listed. On the far left
will be "views" in the middle will be "Folder
List" and the far right will be whatever page you
have open. If you do not see "Folder List."
You will need to click on "View" button and
then select "Folder List" option.
You can now publish these files to our server by clicking
on "file", then "publish web". When
prompted for a location to publish to, enter your domain
name as "http://yourdomain.com" (replace yourdomain.com
with your actual domain name) and click "publish".
It shoud now prompt you for a username and password, which
have been supplied by us to you. Enter these in and the
files will begin to upload. Once finished, you will be
notified.
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Q:
Do you support Dreamweaver?
A: Certainly. We use it ourselves.
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Q:
Do you support the publish feature of some web browsers,
like Netscape or offer help with my new HTML editor?
A: While we do support such options,
we will only be able to give basic help, as we are not
familar with or use every HTML editor that is available
today. For third party applications, you will get the
best help by contacting the company that you obtained
the software from.
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Q:
How do I FTP my pages in?
A: Obtain an FTP client such as
CuteFTP
and login with your master username and password. You
put your web pages in your "www" folder. Make
sure that your FTP client supports 'Passive Mode' and
that it is enabled.
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Customer
Care FAQ: CGI/SSI/PHP Related |
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Q:
I just uploaded a CGI application and it does not work.
What am I doing wrong?
A: Chances are you didn't make the
file executable with the CHMOD feature of your FTP client.
Here's some guidelines:
1. Always CHMOD your CGI scripts so they're executable.
2. Make sure they have a .cgi or .pl extension.
3. If your CGI script is a perl script, make sure it has
a line at the VERY top of the script as follows:
#!/usr/bin/perl
4. Make sure you upload any CGI scripts in ASCII mode.
Failing to do so will disrupt your carriage returns and
the script will not run.
If you are unsure of any of these steps, please contact
us.
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Q:
How do I use SSI with Your-Site?
A: Simply name your file with a
.shtml extension.
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Q:
How do I enable PHP on my web site? What if I want to
use version 3?
A: Any pages that contain PHP code
should have a .php extension.
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Customer
Care FAQ: Special Settings |
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Q:
How do I setup a custom Error page?
A: Edit your .htaccess file at your
top level directory in your document root, the same directory
(www) as your index.html file. Inside this file, put a
line in as follows:
ErrorDocument <errorcode> <filename or URL>
Example:
ErrorDocument 404 http://mydomain.com/404.html
The above line will cause 404.html to be displayed whenever
a user requests a page that does not exist. If you do
not have an .htaccess file, you may simply create one
and upload it.
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Q:
How can I add my own MIME type?
A: If you ask us, we would be happy
to add almost any that we do not currently have already.
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Q:
How can I make a password protected directory or otherwise
restrict access to my site?
A: Use the AuthType directive in
your top-level .htaccess file.
For more information on how to do this, we recommend this
page.
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Q:
How do I turn off directory indexes to a certain directory?
A: Use "IndexIgnore */*"
in a .htaccess file within the directory you are trying
to affect.
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Customer
Care FAQ:Control Panel and Statistics |
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Q:
How do I access my email control panel?
A: Your control panel is available
at
http://cpanel.yourdomain.com
Simply login with your master username and password.
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Q:
How do I setup more POP3 account?
A: Simply
login to your email control panel at:
http://cpanel.yourdomain.com
Simply login with your master username and password.
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Q:
Where can I find my raw access log at?
A: Raw access logs can be found
on your stats page, http://webstats.DOMAIN.COM (replace
DOMAIN.COM with your actual domain name)..
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Customer
Care FAQ: E-mail Related |
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Q:
When I try to send outbound mail through your server,
I get a relaying denied message. What gives?
A: Be sure that you have "My
Server Requires Authentication" or "Use SMTP
Authentication". Due to SPAM abuse, we are unable
to operate an "open relay" that would allow
anyone to send mail from our server.
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Q:I
keep getting a "login denied" or bad password
error when I try to connect to your server to read mail
with POP3. What am I doing wrong?
A: Be sure you use the username@domain
syntax when you login. Example:
user@domain.com
Many ISPs and Web hosting companies require that your
POP3 accounts actually use their domain. So when you request
sales@yourdomain.com, they actually simply forward it
to sales123abc@theirdomain.com. The sales123abc is necessary
because each username at their domain must be unique.
It is confusing to remember that in order to get your
sales@yourdomain.com e-mail, you have to login as sales123abc.
With Your-Site, your domain is part of your username.
This allows you to have whatever@your-domain.com without
a confusing username tied to it. For sales@yourdomain.com
simply login as sales@yourdomain.com.
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Q:
Do you support catch-all email addresses?
A: We currently do not support this
function due to spam abuse..
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Q:
I need to read my mail using Pine in the shell. Pine says
it can't find my mailbox. How can I use Pine?
A: Unfortunately, PINE is no longer
available in the shell. If you have access to another
server that runs PINE, you should be able to configure
it to check your email on our mailservers.
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